CMS Full set of Policies and Procedures

In 2016 and 2017 we obtained a full set of the Child Maintenance Service Policies and Procedures taken from their internal systems.

Each link below is a PDF document. Any internal links in each document will link to the intranet at the CMS and therefore you won’t be able to click through it. We also obtained their “Policy Law and Decision making guidance“.

2012 System Finance Overview

2012 System Overview

Accessibility Users Summary

Account Breakdown Tool

Action For Reduction

Action Of Furthcoming

Active duty flag

Admin Account – Add To

Admin Account – Assign To

Adobe

Advice And Guidance – Create Request

Advice And Guidance – Process Request

Appeals – Pre 28 10 13

Appeals – Tribunal Preparation

Application Fee Complaints and Returns

apply costs

apps CiS

apps edit existing

apps fees

apps overview

apps pp

apps QC ROC

apps RP

AR summary

Armed Forces Overview

Arrears – Consider Action

Arrears – Manually Receive CSA Balance

Arrears – Part Payment

Arrears – Reversal of Write Off

Arrears – Suspend, Write Off Tracker

Arrears – Write Off

Arrears (CSA) Manually Add Correct Balance

Arrears (Negotiated Payment Schedule) – Calculate

Arrears (Paused) – Review

Arrears (Proposed Payment Schedule) – Calculate

Arrears classification and categorisation

Arrears Negotiation and Missed Payments

Arrears Only Case (CSA) – Manual Set Up

Arrears Overview

Arrears Recovery – Paying Parent Estate

Arrears Recovery – Receiving Parent Estate

Arrestment

Arrestment On Dependence

Assurance And Guidance Overview

ATNIC Summary

Attachment

BACS – Investigate Failed Payment Out

BACS – Inward Payment File

Bailiff

BaNCS

BaNCS – Client Balance Listings

BaNCS – Control and Assurance

BaNCS Enquiry

BaNCS Internal Branch

BaNCS Journals

BHOCA – Daily File

BHOCA – Set Up

BOM – Segments Summary

BOM Overview

Business Control System Checks

calc initial

calc non hmrc

calc prov

Calculation – Backdated Adjustments

Calculation Screen Summary

Call – Hearing And Speech Impaired

Call – Overview

Call Backs

Call Routing

Case Closure (Reactive) – Invoke

Case Closure Arrears – Reconcile

Case Closure Contingency

Case Closure Exceptions

Case Closure Non Finance Summary

Case Closure Overview

Case Routing – Enforcement

Case Summary

Case Surveillance – Maintenance Segment

CCPulse

CES – View Benefit Info

Change – Address Details

Change – Benefit Status Details

Change – Carer Status – Paying Parent Not Carer Of ROC CIFBA

Change – Carer Status – Receiving Parent Not Primary Carer Of QC

Change – Contact Details

Change – Contact Preferences

Change – DEO Employment Details

Change – Employment Status

Change – Name Gender DOB

Change – Security Details

Change – Service Type – To Collect and Pay

Change – Service Type – To Direct Pay

Change – Shared Care Of QC

Change MOPF – Summary

Change MOPT – Summary

Charge For Payment

Chargebacks – Debit Credit Card

Charging Order

Cheque – Failed

Child Leaves Full Time Education – ROC CIFBA

Child Turns 20 – QC

Child Turns 20 – ROC

chng pymnt freq coll dte

chnge inc

chngs app new case

CIS – Get Benefit Award Information

CIS – Receive Broadcast Updates

CIS – Receive Changes To Benefit Information

CIS – Register Deregister Interest

CIS – Retrieve Personal Data From

CIS – Send Update

CIS – Verify NINO CRN

CIS Interest – Exceptions Process

Civil Enforcement Overview

Civil Enforcement Overview (Scotland)

client contact overview

Client Contact-Outbound-E Mail

client rep maintain

client rep pwr of attorney

client rep remove

client rep set up

Client Self Service

Close Case – Reverse Revise

Close Case (Collect and Pay)

Close Case (Direct Pay)

CMG Appeals

CMS Finance Enquiry (CFAT)

Collection Fees – Summary

Complaint – Resolution

Complaint – Review

Complaint – Third Party

Complaint Dissatisfaction – Log

Complaints Feedback Process

Complaints Overview

Confirm Current Location

Contact Summary

Control Of Automated Cash Transfers

Correction – Contact Address

Correction – Personal Details

correspndnce inbound

Correspondence – Transfer Between Schemes

Correspondence (Inbound) – Audit Confirmation Of Deletion

Correspondence (Inbound) – Exceptions

Correspondence (Inbound) – Hardcopy

Correspondence (Inbound) – Receive Originals

Correspondence (Inbound) – Request Originals Rescan

Correspondence (Inbound) – Scanning

Correspondence (Inbound) – Summary

Correspondence (Inbound) – Unlinked

correspondnce inbound linking

Court Presentation – County Court

Court Presentation – Magistrates Court

Court Presentation – Sanctions

CRA – Case Surveillance

CRA Interface Overview

Create Cost

Credit Risk Score

Criminal Action

Criminal Action – Decide

Criminal Action Scotland

Criminal Enforcement Overview

CSA Case Cleanse – Summary

CSA Case Closure (Arrears) – Summary

CSA Information Required – Contact Caseworker

CSA Inhibit Case Closure – Summary

CSA Overpayment

CSA Payments To CMS

csa Scheme Case Closure Exceptions – Summary

CSA Scheme Information Received – Update CMS

CSA Scheme Receiving Parent Application – Manual Set Up

Data Warehouse – Client Balance Listings

DCA Arrears – Identify and Allocate

DD set up

Death – Paying Parent

Death – QC

Death – Receiving Parent

Death – ROC CIFBA

Deduction Decision (Non Automated) – Receive

Deduction Order Appeals

Default (E, W And NI)

Defaults (Scotland)

DEO – Actual Schedule

DEO – Cancel

DEO – Enforced

DEO – Reconcile

DEO – Self Selected – Set Up

DEO – Target Schedule

DEO – Update

DER – Self Selected – Set Up

DER cancel

Determine Action Following Financial Transition

DFB – Change Amount

DFB – Change Type

DFB – Failure

DFB cancel

DFB set up

Direct Debit – Represent

Direct Debit Indemnity Claim (DDIC)

Direct Lodgement – Appeals Post 28 10

Direct Non Scheme Payment (Collect and Pay)

Direct Pay – Overpayment Underpayment

Direct Pay Liability Correction

Direct Pay Summary

Direct Payment – Cancel

Direct Payment – Set Up

Disclosure For Deduction Order Action

Dispute Resolution

DMD review

Documentum Summary

Effective Date – Client Challenge

Employer – Handle Missed Payment SR

Employer – Manage Contact

Employer – Provide Refund

Employer – Provide Statement

Employer – Refer To Enforcement

Employer – Resolve Payment Related Complaint

Employer – Review Payment Related Complaint

Employer – Send Literature

Employer – Triage

Employer – Use Overdraft

Employer Account Manager – Allocate, Change, Remove

Employer Agent – Confirm Authority

Employer Agent – Edit

Employer Agent – Remove

Employer Agent Contact

Employer Agent to Employer Record – Link

Employer Overdraft – Make Payment

Employer Overview

Employer Paying Parent COC – Individual Group

Employer Self Service

End CSA Liability – Summary

Enf DEO review

Enforcement Action – Consider (E And W)

Enforcement Action – Consider (Scotland)

Enforcement Action -Consider (NI)

Enforcement Actions (CSA) – Input

Enforcement Charge – Apply

Enforcement Charge – Reversal

Enforcement Liability Order Actions – Check CSA

Enforcement Of Judgements Office – Actions

Enforcement Of Judgements Office – Monitor

Enforcement Of Judgements Office – Register

Error Handling

Estimation Of Earnings Tool

Exceptional Attachment

Exceptional Case – Account Breakdown Tool

Exceptional Case – Action DEO

Exceptional Case – Assessment

Exceptional Case – BACS Payment

Exceptional Case – Close 2012 Scheme Case

Exceptional Case – Create Payment Schedule

Exceptional case – failed receipts payments

Exceptional Case – Gateway (Including Transition)

Exceptional Case – Information Gathering

Exceptional Case – Letters (Outbound)

Exceptional Case – Receipt Payment and Reports

Exceptional Case – Receipts And Payments Tool – Add Remove User

Exceptional Case – Set Up Standing Order

Exceptional Case Handling – Overview

Exceptional Case Payments – Investigate Escalate

Exceptional Case-Reload

Existing Case – Add Paying Parent Partner

Existing Case – New CIFBA

Existing Case – New QC

Existing Case – New ROC

Face To Face – Arrange

Face To Face – Carry Out

Face To Face – Consider

Fast Track CSA Arrears to CMS System

FBA record

Finance and GL Overview

Financial Data – Enforcement

Financial Data At Arrears

Freedom Of Information Request

Freezing Order

full time-education-QC

Gather PP info

General Ledger Balance Enquiries

General Ledger Enquiry

General Ledger Journals

GLIF Posting

HMRC – Breakdown Of Income Summary

HMRC – Employment Details DEO DER

HMRC – Locate Paying Parent Employer Records

HMRC – Paying Parent Employment Status

HMRC – request end date CHB

HMRC – Summary Of Earned Income

HMRC – Unearned Income Variation

HMRC – Verify CHB In Payment For ROC CIFBA

HMRC – Verify Receiving Parent Receiving CHB

hmrc unmatched income

ICE

identify the non applicant

Incident Management – AAC Manage Incident

Incident Management – Manage Incident Locally

Income – Current – Periodic Check

Inhibition

Inhibition On Dependence

Initial Effective Date – Revise

Interface overview

Interim Attachment

Interpretation

Investigative Action

JCP Deduction Decision – Receive

Judicial Review

Legacy Transition Request (LTR) – summary

Letters (Outbound) – Alternative Formats

Letters (Outbound) – Contingency Summary

Letters (Outbound) – Financial Information

Letters (Outbound) – Off System

Letters (Outbound) – Send By Fax Email

Letters (Outbound) – Send Copy

Letters (Outbound) – Send To Client

Letters (Outbound) – Third Parties Forward

Liability Order – Magistrates Court

Liability Order – Register In County Court

Liability Order – Sheriffs Court

Liability Order (CSA) – Input

Liability Order Referral – TL

LO LSDO – stamping

LO Stamping CSA Scheme Arrears

LSDO – Authorise

LSDO Final – Set Up Amend

LSDO interim – set up amend

maintain case ovrvw

Maintain Client Details Overview

Maintain CSA Scheme Arrears

Maintenance Orders Overview

Manage Client Arrears Contact CSA scheme) – summary

Manage Data Validation Exceptions

Management Information – ICE PHSO Parliamentary Contact

Mandatory Reconsideration

Manual Allocation Flag – Remove

Manual Allocation Flag – Set Up

Manual Arrears Report (CSA) – Process

Manual Handling – Case Closure Case Data Capture Summary

Manual Handling Exceptions – CSA- scheme look up – (Applicant)

Manual Handling Exceptions – CSA- scheme look up – (Paying Parent)

Manual Schedule – Create

Manual- Handling- Exceptions CSA scheme- look up – Paying- Parent Partner

Method Of Payment From – Set Up Initial

Method Of Payment Overview

Method Of Payment To – Set Up Initial

MI – Generate Report

Month End Financial Accounts – Produce

MOPF Set Up – Multiple

MP Enquiries

Non Standard Case – Process

non standrd case refer

Notes – Service request case contacts

Off Benefit

Offline Calculation – Perform

on ben

Operational Coaching

Order For Interdicting

Order For Sale – England and Wales

Order For Sale – Northern Ireland

Outbound Contact – Suppress

Overpayment Recovery – Official Error

Paper File Electronic Media Destruction Process – Overview

Paper files – Dismantle

Parentage Dispute – Alleged Parent Is Not The Parent

Parentage Dispute – DNA Testing

Parentage Dispute – Evidence

Parentage Dispute – Log

Parentage Dispute – Record Outcome

Parliamentary Question Ministerial Briefing

paying in slips

Paying Parent Appeals

Payment – Exceeds Threshold

Payment – Make To 1993 2003 Scheme

Payment – Manually Allocate

Payment – Non StandardPayment – Non Standard

Payment – Reassign

Payment – Recall

Payment Amount – Apply Hold

Payment Amount – Apply Release

Payment From – Investigate Escalate

Payment Hierarchy Summary

Payment To – Reversal Exceptions

Payments – JCP – Negative

Payments from CSA to CMS

Pensions

Performance Management Framework

Personal Interest – Register

Phase 2 Case Closure Arrears Summary

PHSO

POCA cancel

poca set up

Potentially Violent Status – Review

pp app add pp prtnr

Pretty good privacy (PGP)

prison

Process Payment Overview

Promise To Pay Exceptions

Q&A – Perform Assurance

QC ROC Adopted

RDO – Authorise

RDO – Set Up, Vary, Lapse Discharge

Receipting – Manual

Receiving Parent Payee Repayment Request – Create

Receiving Parent Repayments – Monitor

Reconcile Admin Current Accounts

Reconcile BaNCS Mirror Accounts

Reconcile Bank Accounts

Reconcile Control Accounts

Reconciled – Receiving Parent Paying Parent

Removal Of Data

Repayment Schedule – Set Up

Resolve Financial Transition Exceptions

Revision Correction – Change To Benefit Details Status

Revision Correction – Change To Employment Status

Revision Correction – Change To Income

Revision Correction – Change To Shared Care

Revision Correction – Death

Revision Correction – FTE Status (ROC CIFBA)

Revision Correction – New QC

Revision Correction – New ROC CIFBA

Revision Correction – Paying Parent Not The Father

Revision Correction – Carer Status – Paying Parent Not Carer Of ROC

Revision Correction – FTE Status (QC)

RIPA – Apply For Information

RIPA – Information Returned

RIPA – Pay Invoices

RIPA – SPOC Considers Referral

RIPA – SPOC Issues Notice

RIPA – Weed Applications

RM Journals

RSWeb.NET

s o cancel

Sage Administration

Sage Reports – Produce

Sanctions (E, W And NI)

Sanctions (Scotland)

SC disp at appl

Scanning – Local

Secondary Access

security check

Security set up

Segment 5 – Compliance Opportunity

Self Service Overview

Self Service Support Team

Sensitive Case – Handle

Sequestration (Scotland)

Set Aside Disposition Order

Set Up New Employer

Sharepoint Procedures – How To Use

Simple Payment

SMS Text

SoS DSD Account – Make Payment To

SOS DSD Account – Manually Assign

Special Client Records – Request Temporary Access

Specialist Services Support Team

Split Care And Role Reversal

Statement – Client

Subject Access Request (SAR)

Suspend Unsuspend Liabilities

Suspense Account – 1993 2003 Scheme Payment

Suspense Account – Assign

Suspense Account – Clear Online

Suspicion Of Criminal Activity

System Telephony – Set Up Access

Telephony Overview

Terminology changes

Texbox – MI

Third Party – Amend

Third Party – Contact

Third Party – Offset

Third Party Debt Order

Third Party Employer – Set Up

Threats of suicide

Tranche Selection Overview

Transfer Data Between Clients

Translation

Unacceptable Customer Behaviour

Universal Credit

Unlikely to Pay Check

Validate Client Balance Listings

Variation – Additional Income

Variation – Cancel

Variation – Review Existing

Variation – Special Expense

Variation Order

Verint

Voluntary Payments

Voluntary Standing Order – Set Up

Wet Signature

Wilful Refusal Culpable Neglect

Work Allocation

Work Management

Year End General Ledger Routines

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Voice of the Child

In a Family Law system designed for combative parents there is no real allowance for the views of children and any understanding of how Family Law ultimately impacts on children most of all.

We speak for the children in Family Law so that, finally, the children have a voice.