UPDATED: Open Letter to Anthony Douglas CEO of Cafcass

The text below is an Open Letter to Anthony Douglas, CEO of Cafcass, copied to Sarah Parsons Assistant Director, Principle Social Worker, and Head of L&D for Cafcass.

Dear Anthony

We met recently, at the Parental Alienation Workshop in London, and you may remember me from my question to you around your training on Parental Alienation.

I make no apology for putting you on the spot and for making you squirm. If it is any consolation for you I went easy on you, not wanting to embarrass you too much at an event that ultimately I was grateful you’d actually turned up to. It took some courage for you to attend, a point I made in my opening remarks, and I would like you to remember that, as the decisions ahead for you will require even greater courage and strength of will.

First I should give you a little background so that you understand where I, and to an extent my fellow research colleagues, came from.

I, like so many parents, found myself in a marriage that just wasn’t working. We had two very young children and through no fault of either of us, we grew apart as people and partners. At first the separation was as amicable as it could have been expected to be however once discussions around future finances started to unravel my ex started to withdraw my contact between me and my children. When matters reached a head the only option left to me was to make an application to the courts for contact orders, for specific issue orders, and eventually for a Prohibited Steps Order, all of which were granted.

During this time I met two of your FCAs, only at the court building, and only for a few minutes. I received a couple of standard letters but to be honest your FCAs had no involvement or impact on the case before the various Judges. I didn’t have a view on their effectiveness beyond those limited encounters. It seemed to me, at the time, that they had better things to do, more pressing cases, children who really needed them, and with hindsight I was left with the opinion that if it all went to b*ggery, that I and my children could rely on them to investigate and report thoroughly to the Court.

8 years passed and everything changed. My ex made an application to relocate internally within the UK and this led to a s7 report. I think I had a reasonable expectation that the FCA assigned to report would do so impartially, stay within their remit, and perform their duties in a robust and professional manner.

It quickly became apparent that this wasn’t going to happen. Your FCA left out any evidence (from other professionals that had themselves insisted that she consult with – schools, doctors etc) that disagreed with her views and pre-formed recommendation. Her report was late, very badly written, and made assessments and judgements outside of her experience or remit.

I was horrified. How could this happen? How could somebody trained and experienced handle something so badly?

I complained, only to be told that I could only question the validity of the report under cross-examination at court, that the FCA’s report had been “quality checked” by her line manager, and that she stood by the contents. Cafcass as an organisation distanced themselves from the content of the report itself saying that it was the subjective professional opinion of the individual FCA.

2 years later everything I said would happen has happened. Contact with my 2 children, who until the relocation were with me almost 50/50, is now sporadic at best and months pass between contact. My eldest has gone from a 95% school attendance rate to a 53% attendance rate and has recently been permanently excluded for behavioural problems. All of this was flagged to your FCA by me and by healthcare and education professionals as a likely consequence of a botched report and set of recommendations.

A SAR (subject access request) has now shown that your FCA received and ignored reports and assessments that contradicted her pre-formed viewpoint, a viewpoint that she expressed in a single line in an internal email exposed during the SAR: “it would, in my opinion, be draconian to prevent [ParentA] from relocating”.

I was angry, upset, frustrated, and in my efforts to prove to myself that I had done nothing wrong; that this was just the result of a single maverick FCA, that my children and I had just encountered a lone-wolf, I went looking for support and validation. What I found was the opposite. Far from your FCA being a maverick or a lone-wolf, the more I met people, the more groups I joined, the more examples I found of gross incompetence, of the same attitudes and approaches, of the same lack of professionalism.

I joined a group of people who, like me, had all come from a reasonable expectation of your organisation. It struck me that these people weren’t activists, they weren’t the lycra-wearing protest mob; instead they were the quiet ones, the reasonable ones, the ones that, like me, had never anticipated that there would be a need for them to challenge the system. I started to research what was known about your FCA’s training, about their qualifications, about their experience, and about their ability and capacity to do the job that they were being called upon to do by the Courts.

I found that the way had already been paved. Pathfinders had gone before me. People have been asking these questions of Cafcass for years, and in some cases decades. Each time the answer was the same: “it’s nothing to do with us.” or “Take it up with the FCA in court”.

The Ministry of Justice response to the petition for Parental Alienation to be recognised and dealt with under a specific law was the final straw for many of us. The MoJ made it clear that the law already existed and that it was the responsibility of a trained and experienced Cafcass FCA to report to the courts, a report that the Judiciary could and did rely upon. Cafcass responded to say that you recognised the potential for PA but that ultimately the decision lay with the Judge.

And here we are.

Today, more than ever, you and your organisation are under the spotlight. For years you have been able to sweep things under the carpet, to launch new “initiatives”, none of which have ever been scrutinised before you’ve rushed them out. You’ve been able to delay and fend off challenges with new tools, new pathways, and recent events show that you are attempting to do the same with your proposed High Conflict Tool.

There comes a point when you must take stock and realise that now, in all these years, you are no longer facing the dismissible wailing of a few wronged and isolated parents. Today you are facing the quiet ones, the determined ones. You like Yamamoto should be mumbling “I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve.” because that is indeed what you have done. Today we are all focused on Cafcass and your dealings within Private Law. We haven’t even started on your organisation’s involvement in Public Law cases but that is coming and it will be more of the same.

Our call to you is simple: reach out to us and we will help you. We have amongst our number: psychologists, researchers, trainers, learning and development specialists, lawyers, solicitors, mediators, GPs, nurses, CAMHS, corporate and commercial compliance officers, and business strategy leaders. We are connected and in dialogue with many of the people and organisations who can help you. We have a resource and an independence that we will make available to you, free of charge. You only have to reach out and ask.

Every journey starts with a single step. We’ll help you take it. We won’t blow smoke up your bum, or pander to your organisation’s deep-seated cultural issues: we’ll genuinely help you because helping you helps children.

This is an open offer. You and your team can reach us initially through our contact page

The ball is in your court now: Do you and Sarah Parsons have the courage to engage with us?

Voice of the Child
Family Law Research Team
Putting Children First in Family Law
27th November 2017

UPDATED: 11th December 2017

Today we have received a response to our open letter to Anthony Douglas and Sarah Parsons at Cafcass about their High Conflict Pathway. It reads as follows:

On behalf of Anthony Douglas, Chief Executive, Cafcass:

Dear [Voice of the Child],

Thank you for your email dated 27th November 2017 sent to the Cafcass Web Enquiries sharing your feedback and experiences. I have noted the points you have raised.

The High Conflict Practice Pathway (HCPP), which is under development, is a practice framework to help Cafcass practitioners systematically assess cases which feature adult behaviours associated with post separation child arrangements difficulties and identify the best way forward for each individual child and family. This includes but is not limited to parental alienation, which is best seen as a broad spectrum of behaviours with varying impact.
As detailed on our website we will be engaging a range of sector experts and family justice stakeholders around the content and effectiveness of the High Conflict Practice Pathway. This will include the judiciary, lawyers, academics, therapists, mediators, parental groups and children’s advocacy groups.

We recognise this is an important issue that a wide range of parties will want to comment on and share their own experiences. Therefore we will be proactively publishing a draft of the pathway on our website in February 2018 when you and other interested parties will have the opportunity to write to us with your views ahead of the pathway being finalised. While Cafcass is not legally obliged to carry out any formal consultation on the practice tools and guidance, we wish to consider a broad range of opinions and views. Following the review and feedback stage, we aim to roll out the pathway nationally in Spring 2018, alongside a full training programme.

Yours sincerely

Anthony Douglas CBE

Chief Executive

Claire Evans
Business Services Officer (Chief Executive & FJYPB)

We also know from a FOI request received this week that Cafcass have no intention of publicly consulting on the framework prior to publication. We know from their previous “feedback” requests that they use the “feedback” mechanism as a way of saying later that they widely “consulted”.

This is what they had to say in response to the details about consultation request:

Please provide a list of any and all external parties that you are consulting with on this
new pathway.

Cafcass responded to say: As the pathway is a Cafcass tool there will not be a formal consultation on the pathway. Cafcass are planning to contact a range of stakeholders, such as the judiciary, lawyers, academics, therapists, and men’s and women’s groups to set out clear information about the process for obtaining feedback. However no groups or external parties have been contacted yet in regards to their views on the pathway. Cafcass has not produced a consultation pack for the High Conflict Pathway as Cafcass is not having a formal consultation on the pathway.

It is interesting to note that Cafcass do not identify exactly who these stakeholders will be or what their areas of expertise will be. They simply say they’ll accept feedback – and the timeline is very wobbly too – we know that the last time they asked for feedback on something they didn’t announce their request (just issued it as a news item on their own website) and only allowed a very short window for feedback submissions, many of which they failed to act on.

We keep coming back to the same issues:

1. Cafcass aren’t capable of putting this framework together themselves
2. Cafcass are ignoring some fundamental questions around the appropriateness of the framework
3. Cafcass are rushing this out “to be seen to be doing something”
4. The training and monitoring will be done by their own people (and we know how that works out for them)
5. Cafcass don’t want any/much scrutiny prior to publication of this pathway
6. … the list goes on and on

How is any of this in the best interests of children?

How will this reunite children with their alienated parents?

How will this safeguard children from further alienation attempts?

When will Cafcass accept that this is most likely a mental health issue and not a “high conflict, two people arguing” issue?

When will Cafcass get the message that the genie is out of the bottle? Too many of us are watching them now and they cannot hide behind half-baked ideas and badly implemented tools anymore. The first time they wheel this pathway out in a court room they’re going to get nailed – either by the non-resident parent or by the resident parent, and they’re going to get nailed by the Judge too.

We’re already fielding requests from mainstream media about our exposes on their training, on Parental Alienation, and on our exposes of Anthony Douglas and Sarah Parsons – how long before a whistleblower within Cafcass speaks to Panorama or Dispatches and has an in-house recording to back them up? Will that be the tipping point for a Public Enquiry into Cafcass followed by a class action from alienated parents and children?

This nonsense must stop and it must stop immediately.

Poor leadership is no excuse.


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  1. Chris on 27th November 2017 at 10:22 PM

    Amazing letter. Strength in numbers . Yes they are incompetent it needs to change and actually the kids need to be thought of more . This organisation disgusts me

  2. kurtis howard on 28th November 2017 at 4:55 PM

    We need to go straight to the organ Grinder.Cafcass are just a plastic organisation to plug a hole .As a Probation company they double up as so called child experts .Its like asking a Bricklayer to diversify as Dentists.We need to have men’s issues represented in the women’s equality party in parliament.Until we take on the feminazi and their off shoot Women’s Institute Corporation ,we have little chance of changing this instutanal sexism and the biased organisations they have their dirty hands all over

  3. Shaun baker on 1st December 2017 at 10:26 PM

    I made a mistake now my children must suffer thanks

  4. Bee on 19th December 2017 at 11:59 PM

    The law society is the tide that needs to change. Their reluctance to expose these rushed S7 and S20 reports that affect the lives of our children as nothing more than the ill informed view of a FCA or SW without any shred of appropriate training in psychology is tragic.

  5. Michael Judd on 27th December 2017 at 5:24 PM

    The legal fraternity will not change as it will demolish their family law practice. They win representing either side but the honest truth is it is easy to make false allegations and this leads to PA. If courts and police disuasded people by imposition of sanctions for such behaviour early it would send a clear message. Keep the pressure on Cafcass as the court would be so my h more effective if FCA’s were competent and unbiased.

  6. Kenneth Lane on 28th December 2017 at 8:54 AM

    Cafcass appear to be ‘stuck’ in the mindset that conflict is bad for the child thus there can be no ‘contact’ – when the only dispute between the parents more usually amounts to little other than a dispute over child arrangements, specifically how to apportion a childs time.
    Unlike other countries that have a benchmark or framework setting out what the norms of child arrangements in the median case Cafcass & the family courts have nothing.
    Their benchmark is ‘indirect contact’ or contact centre time handed out routinely regardless of any wrongdoing.
    Cafcass needs proper guidelines and training in the main area of its work; or, to be disbanded for procedural neglect and for failing the welfare of children it purports to represent.

  7. Will Kiel on 6th March 2018 at 8:12 AM

    The immediate solution should be that the initial arrangement is a genuine 50:50 split. Unless there is Proven Harm in doing so.

    If one parent due to work or their situation cannot manage this initially then they can over time make arrangements to facilitate it. This is what the children want in the majority of cases. There are numerous solutions for this arrangement. 5,5,2,2, split weeks, alternate weeks I have even heard of alternate nights working well. There would therefore be no need to go to the law (hence why the legal profession is so averse to a solution that should work). At present if a father gets 50/50 they feel that they have won and if the mother gets less than 90/10 they feel they have lost.

    If society knew 50/50 was the norm then it would become the norm. The children would know immediately what the arrangements were to be and that the parent who initially could not manage this would let the children know they were making arrangements for what they could manage and future plans to increase this further towards 50/50. The children would realise they were loved equally by both parents and both parents were equally able to look after them. If one parent alienated the child from the other parent, the child would have a large period of time to realise that the other parent is not this ogre that the alienator is describing and this could eventually go against the alienator who would hopefully amend their actions.

    Too many times have I seen amicable sensible child orientated separations turn to battle zones when the legal profession is enquired upon. As is often the case even in non conflicted separations that go to court the mother has been to lighthouse, is surrounded by advice from single mothers and been on the freedom programme (which validates that they must have been abused), the legal profession seems to seek out the more amenable parent and convince them to poor oil on trouble waters and give a little each time.

    This lost time with the children is never easy to get back once released and the intransigent parent is rewarded for their stubbornness. This reinforces their behaviour. Then the Beliefs of the CAFCASS officer come into play any they manipulate the information and ask leading question of the children. They ignore their wishes and leave the children feeling a lack of trust with the adults who profess to be looking after their best interests. They then use the excuse of lack of time or resources for not doing a proper job and not seeing the children with the father or considering their concerns. By allowing the continuing psychological abuse of the children they are complicit in child abuse and one day will hopefully pay the price for their actions. Only then will they undertake a fair and proper assessment of the children’s needs.

    In the meantime all that the parent who is being alienated against can do is watch their child become psychologically harmed. It is like watching a death by a thousand cuts. The more upset and annoyed they become about the lack of action by the system that professed the best interests of the child, the more they are fought against and the system closes ranks in the hope that they will just go away, or run out of money/energy. The parent is criticised for wanting more time with their child/children and made to feel they are unreasonable for requesting this.

    Unfortunately these damaged children will grow up as damaged adults with damaged family units of their own. The inaction of today is the time bomb of tomorrow.

  8. Paul Massey on 28th June 2018 at 6:41 PM

    Great correspondence and FOI requests – more power to you.

    The latest report from CAFCASS is conducted, not by psychologists, not by anyone from the private sector, buy by one lawyer (ex-CAFCASS), and two (public sector) academic social workers. This looks very much like CAFCASS have made up their mind and are simply consulting with their friends to procure opinions that will chime with their own pre-conceived and long-held prejudices.

    Unsurprising then that the conclusion about PA is “well, it’s tricky, there are arguments both ways” etc. PA has been going on since man first fell from the trees onto the Savannah – it’s just the label that’s new, and, even then, Gardner was talking about PA nearly 40 years ago, and CAFCASS only woke up to it apparently last year…

    Well done for putting them on the spot, and keeping them there!

  9. Paul Swanson on 31st August 2018 at 8:54 AM

    Excellent website! As the victim of three Cafcass reports and having discussed at length with a friend who has been the victim of two (now over a year since he saw his children pending ongoing Cafcass “investigations”) I have no doubt that the approach you describe is their standrd practice. The intent seems to be to destroy families, in particular the relationship between children and their fathers. Why this might be remains a matter for debate. My view is that the Courts hide behind Cafcass as a smokescreen and that it is impossible that judges are less than fully aware of this evil practice.

  10. Alan on 4th November 2018 at 11:31 AM

    As a father who was the main carer for the children and has no money as a result, I was a litigant-in-person facing a large legal team funded by an inheritance. Cafcass made no attempt to even pretend to impartiality or consideration of the needs of the children.
    The Cafcass officer attempted to exclude me from the process by refusing to respond to emails or phone calls and by failing to invite me to an interview. I have had to prevent this family from carrying out inappropriate actions, but the Cafcass officer blocked the normal basic safeguarding checks on these adults who have now been living with my children.

    Many £10,000s are being paid to family lawyers to influence results and there is absolutely no independent oversight of the process. Surely, these two facts alone are enough to inevitably lead to corruption?

  11. Tony on 24th December 2018 at 11:14 AM

    Cafcass commit parent alienation every single day themselves,by stopping non residential parents having contact,they are also killing non residential parents in the way they lie and put the parent down,yet no body apart from parent sites care,parent alienation has already started when the non residential parent has to apply for access,this child abuse and murder needs to be stopped

  12. David Jones (reach me through FnF) on 25th March 2019 at 10:39 AM

    CAFCASS get away with their shameful inadequacies because the voice of opposition is too fragmented. Families need Fathers, Fathers for Justice, Voice of the Child and all of the other groups need to unite and rally combined support around clear objectives. We can then shine a spotlight on the problem and gather enough public support to make REAL changes.

    We need a simple clear message and a trusted spokesperson – look what David Attenborough was able to achieve with a focused approach around plastic straws. Real change on that issue and a wider ‘halo’ effect for all environmental issues.

  13. Harry on 15th June 2019 at 8:36 AM

    It’s shocking to hear these stories and yet hear the calm reasoned views despite the exceptional suffering being endured.

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